What Changed
AI agents fail when the business cannot answer basic questions about services, financing rules, escalation paths, and priority.
Why It Matters
Agent-ready is an operating standard, not a software purchase.
Where Demand, Trust, or Operations Break
Practices buy agent tools and then force them to improvise across conflicting scripts, outdated fees, and unanswered ownership.
What the Operator Should Do Next
Define the Practice Playbook: what to answer, what to book, what to escalate, and what never to invent.


